Troubleshooting
If the nShield Edge does not function as expected, check the symptoms against the following conditions and try the suggested action. If these actions do not solve your problem, contact https://nshieldsupport.entrust.com.
None of the LEDs are lit
The nShield Edge is not receiving power. Check that the USB cable is undamaged and connected to the nShield Edge and computer. Try another USB port on the computer.
The Mode LED is amber or red
The nShield Edge is not in the Operational (O) mode. Press the Mode button to select the Operational mode, and then press and hold the Clear button for a couple of seconds. Wait a few seconds before using the nShield Edge.
The Status LED is flashing irregularly and the nShield Edge is unresponsive for more than a few minutes
The nShield Edge has encountered an error. Disconnect the nShield Edge, wait a few seconds, and then reconnect it.
The Security World Software does not detect the connected nShield Edge
Disconnect the nShield Edge, wait a few seconds, and then reconnect it.
Run the enquiry command.
If the command output says that the module is not found, restart the hardserver by following the instructions in the nShield Solo, Solo XC, and nShield Edge User Guide.