Before installing an HSM

Carefully unpack the HSM

Retain all parts of the HSM packaging, including the outer (brown) shipping carton, in case you have to return the HSM. Your warranty or maintenance agreement does not cover returned modules that are  damaged due to shipping in non-approved packaging.

Check that all parts on the packing list are present

The packing list contains a full list of items shipped with the HSM. If any item is missing, contact Support.

Any optional parts ordered, for example slide rail components, might not appear on the packing list. If any optional components are missing, contact Support.

Check the physical security of the HSM

See the nShield Connect and nShield 5c Physical Security Checklist, provided in the box with the HSM.

Breaking the security seal or dismantling the HSM voids your warranty cover, and any existing maintenance and support agreements.