Problems during installation and commissioning


If problems are encountered when installing or commissioning an nShield HSM which prevent services from starting it will not be possible to use any of the debugging and logging tools described in Checking the installation

In this situation the command hsmdiagnose may help identify network and hardware issues that are preventing the system from starting.

This command requires root privileges on Linux and the privileges of the built-in local Administrators group on Windows.


The command takes no parameters:

When the command is executed it will run a series of diagnostics tests and store the results in a file on the client PC. The information in the file is primarily intended for use by Entrust Support but you may be able to use the information to diagnose the issue yourself. If you are unable to do so, contact Entrust Support and send them a copy of the results file.