Product returns

If you need to return your nShield HSM, contact Entrust nShield Support for instructions: https://nshieldsupport.entrust.com

Before sending a nShield HSM back to Entrust, you should return it to factory state. If the HSM is non-functional, you can send it back to Entrust without returning it to factory state.

See Remove modules and delete Security Worlds for more information about returning a module to factory state.

The following links might also be helpful:

nShield 5 HSMs: Return to factory state
See also the documentation for the hsmadmin factorystate command.
Network-attached HSMs with a front panel: Resetting and testing the nShield HSM: factory state
factorystate