Troubleshooting 5s
This guide covers the following HSMs:
-
nShield 5s
It describes what to do if there is an issue with the HSM, or the Security World Software.
If you encounter any errors that are not listed in the following table, contact Support. |
nShield 5s running out of space due to signed HSM system logs
This type of error indicate that the HSM is running out of disc space. It is possible that the logs generated by the HSM are taking up disc space.
Error | Explanation | Action | Example |
---|---|---|---|
hardware status: ncoreapi service terminated unexpectedly; last log entry was: <date and time> Process exited with status 137 from signal KILL |
The HSM has reached it’s critical storage limit and has now entered a monitor only state. |
Use |
Example command to export and expire signed system logs: |