Troubleshooting

The following table provides troubleshooting guidelines.

Problem	Cause	Resolution
When attempting to sign a document, the Get a Digital ID dialog appears instead of the Sign dialog.	The Microsoft Office registry entries have not been changed correctly.	Follow setup steps again.
When attempting to sign a document, the following error appears: Signing cannot be completed due to problems applying the required timestamp. Check your network connection.	Network issue.	Attempt to re-sign the document.

Problem

Cause

Resolution

When attempting to sign a document, the Get a Digital ID dialog appears instead of the Sign dialog.

The Microsoft Office registry entries have not been changed correctly.

Follow setup steps again.

When attempting to sign a document, the following error appears:

Signing cannot be completed due to problems applying the required timestamp. Check your network connection.

Network issue.

Attempt to re-sign the document.