Troubleshooting

The following table provides troubleshooting guidelines.

Problem	Cause	Resolution
When attempting to sign a document, the following error appears: The Get a Digital ID dialog appears instead of the Sign window. or "Signing cannot be completed due to problems applying the required timestamp. Check your network connection".	Registry or group policy settings not set correctly.	Set these and attempt to re-sign the document.

Problem

Cause

Resolution

When attempting to sign a document, the following error appears:

The Get a Digital ID dialog appears instead of the Sign window.

"Signing cannot be completed due to problems applying the required timestamp. Check your network connection".

Registry or group policy settings not set correctly.

Set these and attempt to re-sign the document.