Troubleshoot

Troubleshoot the installation

  1. SSH to the EDM virtual machine.

    > ssh sysadmin@xxx.xxx.xxx.xxx
Authorized uses only. All activity may be monitored and reported.
sysadmin@10.194.148.51's password:
X11 forwarding request failed on channel 0
Last login: Thu May 22 23:03:33 2025 from 172.28.4.43
[sysadmin@timestamping-auth-edm ~]$

  2. The logs are available at:

    [sysadmin@timestamping-auth-edm entrust]$ ls -al /var/log/entrust/
total 4
drwxr-xr-x.  4 root root   28 May  9 13:39 .
drwxr-xr-x. 15 root root 4096 May 22 11:26 ..
drwxr-xr-x.  2 root root  245 May  7 17:32 edm
drwxrwxrwx.  2 root root   24 May 14 13:58 tsa

Troubleshoot the configuration

  1. On a web browser navigate to https://<machine>/grafana, where <machine> is the EDM hostname or IP address. Log in as a user with Timestamping Authority management permissions, for example admin.

  2. Select the Dashboard.

    troubleshoot dashboard

  3. Type loki in the search bar and select Loki Dashboard quick search.

    loki dashboard

  4. In the namespace select tsa.

    namespace tsa

  5. The log is now visible in the Logs Panel. Use the scroll bars and the Refresh dashboard icon on the top right to navigate the log.