Troubleshooting

The following are errors that might appear during the procedures described in this guide.

Host Credentials: Certificate Invalid

When adding the host credentials you may encounter the error Host Credentials: Certificate Invalid. For example:

To resolve this issue, the vCenter root CA must be imported into the CloudControl’s Certificate Authorities:

Launch a Linux Terminal and use openssl to pull the root CA from vCenter. Where it shows IP, enter the vCenter IP address.
```
% echo | openssl s_client -connect <IP>:443 -showcerts
```

Enter the commands below to view the certificate:

% curl -k https://<IP>/certs/download.zip -o
% root_ca.zip
% unzip root_ca.zip
% cd certs
% cd lin
% cat 93a87255.0

Copy the certificate from the cat 93a7255.0 command. Start from -----BEGIN CERTIFICATE----- and end with -----END CERTIFICATE-----.
Login to your Cloud Control node as superadminuser.
From Home, select System > System Settings > Settings Drop-Down Menu > Certificates.
Select Certificate Authorities.
Select Add on the top right.

The Install Certificate page appears.
Select Enter Text and paste the certificate.
Select Continue.
Select Install.
On the Cloud Control node, check the onboarded host Details.
Select Certificate Invalid and re-enter the host credentials.

Host Credentials will update to Valid.