Troubleshooting

If the KeySafe 5 Service fails to start, ensure that all KeySafe 5 Service Prerequisites are met and that install is correctly configured, configuration information can be found here.

If KeySafe 5 Service still fails to start, see below for instructions on accessing the logs.

Logs

Linux

The KeySafe 5 Service log files are located in the /opt/nfast/log directory, unless configured otherwise in the configuration file, and their filenames are prefixed with keysafe5-server.

Windows

The KeySafe 5 Service log files are located in the %NFAST_LOGDIR% directory, unless configured otherwise in the configuration file, and their filenames are prefixed with keysafe5-server.

The KeySafe 5 Service actions are emitted to the Windows event log under the nShieldKeySafe5Service source identifier.

You can use the nshieldeventlog utility, which is shipped with the nShield Security World Software, to extract these log entries and output them to the console or a text file.

nshieldeventlog.exe --source=nShieldKeySafe5Service

As required, specify the following parameters.

  • -c | --count: The number of records read from the event log.

    The default is 10000

  • -f | --file: The output filename.

See the nShield Security World Software documentation for more information on the nshieldeventlog utility.